How do I order a catalogue?
If you wish to have a catalogue sent to you, please make a request through the catalogue form on the site including your complete delivery address. Should you wish to request samples of our fabrics or finishes, you can also do so through this portal.
Whilst we keep a number of printed catalogues on hand for requests, in an effort to reduce our annual print numbers we also have our catalogue available in digital format. This can either be sent directly to your email or downloaded from the website.
How can I access prices?
Distinction Furniture is a wholesale only platform, we do not sell to the general public. In order to access pricing and stock levels you must have an active trade account with us. With an activated account, customers can access pricing on the website through their individual portals.
To open an account with us, please fill in the online trade application form.
What do you need to qualify for a trade account?
In order to activate your trade account, we need to be able to verify that you are an active member of your trade. We run a number of checks, including validating your company registration with Companies House and performing credit checks.
Sole traders will need to be able to provide proof of a functioning business and will only be given accounts on a pro forma basis.
Can I register as a sole trader?
Yes, we welcome applications from sole traders. However, we reserve the right to deny accounts to sole traders who cannot prove their business is functioning.
Please note, sole traders can only be registered for pro forma accounts. We will not offer payment terms to sole traders.
Do you offer payment terms?
On occasion, we may choose at our discretion to offer your company NET30 day payment terms. These terms are offered on an individual basis having completed thorough credit checks or having met with a representative from your company for verification. We reserve the right to retract these payment terms should any company be in breach of them.
Unless otherwise stated all accounts will be automatically registered on a pro forma basis.
Once my account is live, how do I purchase?
For standard orders, we have designed our self-service site to be incredibly easy to use. It functions just as your run of the mill online retailer. Once you’ve selected the correct quantity of your items and added them to your basket, you proceed to a checkout page where you input all the shipping, billing and payment details.
Customers with NET30 day payment terms will be directed to a similar screen to fill out all the relevant shipping details for the order. You will not be required to input payment information. As the 30-day lead time comes close to lapsing, you will be manually invoiced by a member of the team.
If you wish to order any of our COM products, please contact us with your request through the contact form. Likewise, if you are a stockist who wishes to purchase a full container load of stock with us, please get in touch via the contact form.
Do your deliver?
Yes, you will be contacted in the following 48 working hours after your purchase to organise your delivery. If you have ordered online, a delivery charge will have already been applied to the order based on the order value.
Please see the delivery page for more details.
Do you supply marketing materials?
Whilst it is advisable that companies create their own marketing material, a dropbox of high-resolution images is available for trade customers to use.
Can I stock/sell all of your products?
At the time of writing, Distinction Furniture has not allocated exclusivity to any singular company for any of its products. Therefore, account holders are free to market and sell our full product range.
Do you supply internet only companies?
Yes, our Dropshipping service is perfect for internet only companies. For more information, please see our Dropshipping page.
We do not ordinarily offer trade accounts to eBay or Amazon sellers, unless the terms are reviewed and mutually agreed upon by both parties.
Do you have a minimum order quantity?
No, there is no minimum spend or minimum order quantity for Distinction Furniture standard products or COM upholstered goods.
For bespoke pieces, a minimum order quantity is applied in order to manufacture. This is dependent on the item and finish, please contact us via the contact form for more information.
Are your products available in COM?
A number of our upholstered goods are available in COM. Any item that is available in COM is labelled as such and will be subject to an increased lead time, as the goods are made to order. To enquire about our COM goods, please contact us via the contact form or by emailing email@example.com directly.
Please note, we do not offer a COM option on all of our goods, only those that are labelled as such.
Do you have a showroom?
Yes, at our head office in Barnes we have a trade only showroom. We have a number of our products on display as well as a full range of samples.
Please be aware that visits to our showroom are by appointment only. We will happily set you up with an appointment to meet with a member of the team if you would like to visit. Contact us via phone on 0203 196 2979, or alternatively email us at firstname.lastname@example.org to get booked in.
We operate during standard business hours (9am-5pm Mon-Fri) and therefore are not available for weekend appointments.
Can I return faulty goods?
Yes, if you have goods that are damaged on arrival or possess a manufacturing fault please inform us within three working days of receiving the goods. Please see our full terms and conditions for more details.